In order to better understand the perception, needs and expectations of customers, the Public Parking Department carried out a survey at the end of 2016, which showed a very high satisfaction rate. A 31-point questionnaire was sent to a sample of subscribers. “More than 2,000 people responded to the questionnaire and the results are very satisfactory and are almost identical to those obtained during our 2010/2011 campaign,” Eric Sciamanna, head of the car park service, said.
The results show a general improvement in satisfaction with the service’s major missions: security (96.7 percent) and competence (89 percent), signalling and ambience – more than 89 and 80 points respectively. Courtesy and cleanliness also remain at very high levels of approval (91.9 and 94.4 percent).
The Department of Public Parking, attached to the Department of Equipment, Environment and Town Planning, was created in 1998 and was the first public service in Monaco to obtain double certification of ISO 9001 and 14001.
It manages 45 public parking lots with more than 17,000 residential and workplace subscribers. Taking into account the holders of the popular Multiparc card, more than 45,000 users have a “Monaco Parking” card.
Beyond parking, the Service is aware of its role in the face of the challenges of urban traffic and sustainable development. It has become involved extensively in carpooling and offers free parking for residential customers as well as discounts for users who rarely use their vehicle.
“Quality of life is in line with the priorities of the Government of the Principality and I am delighted with the results of the satisfaction survey carried out among Monaco Parking subscribers”, said Marie-Pierre Gramaglia, Minister of Public Works, Environment and Urban Planning. She added: “In the collective approach to the sustainable development of our country, mobility issues are becoming more and more important. The aim of the Public Parking Service is to develop a global service for residents and those who come to work or visit the Principality, which is at the heart of this system.”
Meanwhile, the parking facility at Quai Antoine 1er has recently reopened after several weeks of work.