“Human touch” wins Golden Keys for Fairmont concierges

Photo: Facebook Les Clefs d'Or
Photo: Facebook Les Clefs d’Or

During the 65th anniversary of the prestigious Association of Clefs d’Or, which took place at the restaurant La Petite Maison in Nice, seven new concierges received this important distinction. Among them, two concierges of the Fairmont Monte Carlo Hotel were recognised for their excellent knowledge of the country and great passion for their profession and sense of service.

The Farirmont’s Mathieu Adelaide, sponsored by the Clef d’Or Cafiero Canestrelli (Hôtel de Paris) and Rino Alzetta (Fairmont MC,) and Aurélien Cathagne, as sponsored by the Clef d’Or Felipe Rodrigues (Negresco) and Stéphane Bellon (Fairmont MC), both received the crossed gold keys lapel pin.

The Association of Clefs d’Or was born in Paris in 1929. The National Union of Hotel Concierges comprised nine countries – France, Belgium, Denmark, Germany, Ireland, Italy, Spain, Switzerland and the United Kingdom.

Today, represented by about 3,400 members in more than 50 countries, Les Clefs d’Or is a privileged club always ready to recognise a new trend and the different needs of each nationality of tourists.

As the President of Les Clefs d’Or France, Thierry Revel, said, “Despite the evolution of new technologies that regularly change the habits of the Hotel Concierge profession, nothing can replace knowledge, responsiveness, availability and above all human contact, which is our great strength.”

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