British Airways pilots are set to go on strike on 9th, 10th and 27th September, but early fallout is happening now.
Passengers have been fighting to get through to speak to agents, not only to rebook tickets scheduled for the strike days, but to clarify whether other flights had indeed been cancelled.
British Airways inadvertently sent out messages on Friday to customers due to fly on other days, stating their flights were cancelled. Many of these customers frantically made alternative plans, only to hear back later that day that the message had been sent in error and their original flights were not altered after all.
Passengers who had flights booked on strike days will be given the option to book another day or to get full refunds. Those who received the erroneous email, though, will be looked at on a case-by-case basis only.
To handle the influx of calls, BA has added more than 100 customer service staff to the roster to help field inquiries.
British Airways has suffered more than one “glitch” this summer. In early August a computer system failure caused many flight cancellations and delays.